IMPLEMENTATION OF FLIGHT MANAGEMENT INFORMATION SYSTEMUSING THE FIRST COME FIRST SERVED (FCFS) METHOD(CASE STUDY: TRUNOJOYO AIRPORT SUMENEP)

Abstract

This research implements a web-based platform functioning as a flight
management information system to provide real-time flight schedule information
and enable prospective passengers to book tickets easily and quickly online.
Previously, ticket booking was conducted manually via WhatsApp, causing
disorder in queue management and service. The web-based system uses the
FCFS algorithm to handle each ticket booking request according to the order of
arrival or login, improving efficiency, fairness, and transparency. The system
allows passengers to book tickets and access flight schedules online and helps
the airport manage passenger data, flight schedules, and booking reports in a
structured and real-time manner. Implementation results show that this
information system reduces errors and speeds up service processes compared to
manual methods.